Shipping policy
CELESTIAL GRANT - SHIPPING POLICY
Effective Date: June 25, 2025
OUR SHIPPING COMMITMENT
At Celestial Grant, we're committed to getting your divine streetwear to you quickly and safely. This shipping policy outlines our processing times, shipping options, and delivery information.
PROCESSING TIME
ORDER FULFILLMENT:
- Standard Processing: 1-3 business days
- Order Cutoff: 2:00 PM CST for same-day processing
- Weekend Orders: Processed on next business day
- Holiday Processing: May take 1-2 additional days during peak seasons
WHAT HAPPENS AFTER YOU ORDER:
- Order Confirmation - Immediate email confirmation
- Processing - We prepare and package your items
- Shipment - You receive tracking information via email
- Delivery - Your divine package arrives
SHIPPING OPTIONS & RATES
DOMESTIC SHIPPING (USA):
Standard Shipping (5-7 Business Days)
- Orders $0 - $74.99: $8.95
- Orders $75 - $99.99: $4.95
- Orders $100+: FREE
Express Shipping (2-3 Business Days)
- Orders $0 - $99.99: $16.95
- Orders $100 - $149.99: $12.95
- Orders $150+: FREE
Overnight Shipping (Next Business Day)
- All Orders: $24.95
- Orders $150+: $12.95
INTERNATIONAL SHIPPING:
- Canada: Starting at $15.95
- International: Starting at $25.95
- Express International: Starting at $45.95
- Customs fees and duties are customer responsibility
SHIPPING ZONES
DOMESTIC ZONES:
- Zone 1: Continental United States
- Zone 2: Alaska & Hawaii (+$5.00 surcharge)
- Zone 3: US Territories (+$8.00 surcharge)
INTERNATIONAL ZONES:
- Zone A: Canada & Mexico
- Zone B: Europe, Australia, Japan
- Zone C: Rest of World
DELIVERY TIMEFRAMES
DOMESTIC DELIVERY:
- Standard: 5-7 business days after shipment
- Express: 2-3 business days after shipment
- Overnight: Next business day after shipment
- Rural Areas: May add 1-2 additional days
INTERNATIONAL DELIVERY:
- Canada: 7-14 business days
- Europe/Australia: 10-21 business days
- Rest of World: 14-28 business days
- Customs processing may cause additional delays
SHIPPING CARRIERS
We partner with trusted carriers to ensure reliable delivery:
PRIMARY CARRIERS:
- USPS - Cost-effective domestic and international
- UPS - Fast, reliable express services
- FedEx - Overnight and international express
- DHL - International shipping specialist
CARRIER SELECTION:
- We automatically select the best carrier for your location
- Carrier preferences can be requested but not guaranteed
- Express orders may ship via different carriers for speed
ORDER TRACKING
TRACKING INFORMATION:
- Tracking number emailed within 24 hours of shipment
- Real-time updates available on carrier websites
- Delivery notifications sent when package arrives
- Order status viewable in your account dashboard
TRACKING SUPPORT:
- Lost tracking emails? Check spam folder or contact us
- Tracking not updating? Wait 24-48 hours after shipment
- Package concerns? Contact us immediately
SHIPPING ADDRESSES
ADDRESS REQUIREMENTS:
- Complete and accurate address required
- Apartment/unit numbers must be included
- Business addresses require company name
- PO Boxes accepted for standard shipping only
ADDRESS CHANGES:
- Before shipment: Contact us immediately
- After shipment: Contact carrier directly
- Address corrections may incur additional fees
- Wrong addresses may result in lost packages
SHIPPING RESTRICTIONS:
- We cannot ship to forwarding services
- Some international destinations may be restricted
- Military APO/FPO addresses require special handling
SPECIAL SHIPPING SITUATIONS
PEAK SEASON SHIPPING:
- Holiday periods may extend processing times
- Black Friday/Cyber Monday may have delays
- Valentine's Day/Christmas require earlier ordering
- Weather delays may affect delivery times
DAMAGED PACKAGES:
- Inspect packages upon delivery
- Note damage on delivery receipt if possible
- Contact us within 48 hours of delivery
- Include photos of damaged packaging/items
LOST OR STOLEN PACKAGES:
- Before delivery: We'll track and resolve with carrier
- After delivery: Contact local authorities and carrier
- Delivery confirmation releases our liability
- Shipping insurance may cover lost packages
INTERNATIONAL SHIPPING DETAILS
CUSTOMS AND DUTIES:
- Customer responsibility for all customs fees
- Duties and taxes vary by country
- Accurate declarations required by law
- Refused packages incur return shipping costs
RESTRICTED ITEMS:
- Some countries restrict textile imports
- Customs delays are beyond our control
- Documentation provided for all international orders
- Value declarations made accurately
INTERNATIONAL RETURNS:
- Customer pays return shipping costs
- Customs forms required for returns
- Processing time may be extended
SHIPPING INSURANCE
AUTOMATIC COVERAGE:
- Up to $200 automatic insurance on all Shopify orders
- Damage protection against shipping mishaps
- Loss coverage for missing packages
- Theft protection until delivery confirmation
ADDITIONAL INSURANCE:
- High-value orders can purchase extra coverage
- International orders may need additional protection
- Claims process handled through our shipping partners
EXPEDITED SHIPPING DEADLINES
GUARANTEED DELIVERY DATES:
- Order by 2:00 PM CST for next-day processing
- Express orders ship same day when possible
- Holiday deadlines posted during peak seasons
- Weather delays may affect guarantees
RUSH ORDER PROCESSING:
- Same-day processing available for urgent orders
- Contact customer service for rush handling
- Additional fees may apply for expedited processing
SHIPPING PROMOTIONS
FREE SHIPPING:
- $100+ orders qualify for free standard shipping
- $150+ orders qualify for free express shipping
- Promotional periods may offer lower thresholds
- Discount codes cannot be combined with free shipping
SHIPPING DISCOUNTS:
- Members may receive shipping discounts
- Bulk orders may qualify for reduced rates
- Loyalty rewards can include shipping benefits
CONTACT SHIPPING SUPPORT
Questions about your shipment? We're here to help:
Email: shipping@celestialgrant.com Phone: [Your Phone Number] Hours: Monday - Friday, 9AM - 6PM CST Response Time: Within 24 hours
WHAT TO INCLUDE:
- Order number
- Tracking number (if available)
- Specific shipping concern
- Your contact information
SHIPPING POLICY UPDATES
This shipping policy may be updated to reflect:
- Changes in carrier partnerships
- New shipping options or zones
- Seasonal adjustments
- Rate modifications
Effective dates will be clearly posted, and customers will be notified of significant changes.
At Celestial Grant, we believe your divine streetwear should reach you as perfectly as it was created. Every package is prepared with care and shipped with pride.
Thank you for choosing Celestial Grant - where your style journey begins the moment you order.