Shipping policy
CELESTIAL GRANT SHIPPING POLICY
Effective September 24, 2026
ORDER PROCESSING
Orders are typically processed, packed, and handed to the carrier within 2 to 3 business days after payment is confirmed.
Business days do not include weekends or recognized holidays. Processing may take longer during releases, promotional periods, or unusually high order volume.
SHIPPING OPTIONS
Available shipping methods, delivery estimates, and prices are displayed at checkout.
Depending on the destination and selected service, orders may be shipped through USPS, UPS, FedEx, or DHL.
Delivery estimates begin after the carrier receives the package. They are estimates and are not guaranteed by Celestial Grant.
TRACKING
When your order ships, tracking information will be sent to the email address provided during checkout.
Tracking information may take up to 48 hours to update after the carrier receives the package.
INTERNATIONAL SHIPPING
Celestial Grant offers international shipping to eligible destinations shown at checkout.
International customers are responsible for customs duties, import taxes, handling fees, and other charges imposed by the destination country. These charges are not included in the product or shipping price.
Customs processing may delay delivery. Celestial Grant cannot control or guarantee customs processing times.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, contact support@celestialgrant.com immediately. Address changes are not guaranteed after an order enters processing or has shipped.
Customers may be responsible for additional shipping costs when an order is returned because of an incorrect or incomplete address.
DELAYS, LOST PACKAGES, AND DELIVERY ISSUES
Carrier delays may occur because of weather, holidays, customs, transportation disruptions, or other circumstances outside our control.
If tracking does not update or your package appears lost, contact support@celestialgrant.com. We will assist with the carrier’s investigation when possible.
Celestial Grant is not responsible for packages that are confirmed as delivered by the carrier and are later lost or stolen. Customers should first contact the carrier and check with household members, neighbors, or building management.
DAMAGED PACKAGES
If your order arrives damaged, contact support@celestialgrant.com promptly with your order number and photographs of the packaging and item.
CONTACT
Questions about shipping can be sent to support@celestialgrant.com.