Privacy policy

CELESTIAL GRANT - PRIVACY POLICY

Effective Date: June 25, 2025

OUR COMMITMENT TO YOUR PRIVACY

At Celestial Grant, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

INFORMATION WE COLLECT

PERSONAL INFORMATION YOU PROVIDE:

  • Name and contact details (email, phone, address)
  • Payment information (processed securely through our payment providers)
  • Account credentials (username, password)
  • Purchase history and preferences
  • Communication preferences
  • Customer service interactions

INFORMATION AUTOMATICALLY COLLECTED:

  • Device information (IP address, browser type, device type)
  • Website usage data (pages visited, time spent, clicks)
  • Location data (general geographic location)
  • Cookies and tracking technologies

HOW WE USE YOUR INFORMATION

We use your personal information to:

ORDER FULFILLMENT:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Handle returns and customer service requests

COMMUNICATION:

  • Send important account and order information
  • Provide customer support
  • Send marketing emails (with your consent)
  • Respond to your inquiries

BUSINESS OPERATIONS:

  • Improve our website and shopping experience
  • Analyze trends and customer behavior
  • Prevent fraud and enhance security
  • Comply with legal obligations

MARKETING (WITH CONSENT):

  • Send promotional emails about new products
  • Share exclusive offers and discounts
  • Personalize your shopping experience

SMS MARKETING:

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to:

  • Send text notifications for your orders, including abandoned checkout reminders
  • Provide text marketing offers and promotions
  • Send transactional texts, including requests for reviews
  • Enable cart recovery messaging through cookies that track abandoned checkouts

INFORMATION SHARING

We DO NOT sell, trade, or rent your personal information to third parties.

WE MAY SHARE INFORMATION WITH:

Service Providers:

  • Shopify (our e-commerce platform)
  • Payment processors (Stripe, PayPal, etc.)
  • Shipping companies (USPS, UPS, FedEx)
  • Email marketing services (Klaviyo, Mailchimp)
  • SMS messaging partners (for text marketing functionality only)
  • Analytics providers (Google Analytics)

SMS Marketing Data: Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Legal Requirements:

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or security threats

Business Transfers:

  • In connection with a merger, acquisition, or sale of assets

DATA SECURITY

We implement industry-standard security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure payment processing through certified providers
  • Regular security audits and updates
  • Limited access to personal information by authorized personnel
  • Data backup and recovery systems

YOUR RIGHTS AND CHOICES

YOU HAVE THE RIGHT TO:

  • Access your personal information
  • Update or correct your data
  • Delete your account and personal information
  • Opt-out of marketing communications
  • Restrict certain data processing
  • Data portability (receive a copy of your data)

TO EXERCISE YOUR RIGHTS:

  • Email us at privacy@celestialgrant.com
  • Update your account through your customer portal
  • Unsubscribe from emails using the link in any email
  • Contact customer service for assistance

COOKIES AND TRACKING

WE USE COOKIES TO:

  • Remember your preferences and cart items
  • Analyze website traffic and performance
  • Provide personalized content and ads
  • Enable social media features
  • Track abandoned checkouts for SMS cart recovery messages

TYPES OF COOKIES:

  • Essential cookies (required for website function)
  • Analytics cookies (Google Analytics, etc.)
  • Marketing cookies (Facebook Pixel, SMS remarketing, etc.)
  • Preference cookies (remember your choices)
  • Cart tracking cookies (enable abandoned cart SMS notifications)

MANAGING COOKIES:

You can control cookies through your browser settings, but some website features may not work properly if cookies are disabled.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies.

KEY THIRD-PARTY SERVICES:

  • Shopify - E-commerce platform
  • Google Analytics - Website analytics
  • Facebook/Instagram - Social media integration
  • Payment processors - Secure payment handling

DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Account data: Retained while your account is active Order information: Retained for 7 years for tax/legal purposes Marketing data: Retained until you opt-out or request deletion

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

CHILDREN'S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination

Note: We do not sell personal information.

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notification (for material changes)
  • Updating the "Effective Date" at the top

CONTACT US

If you have questions about this Privacy Policy or our data practices:

Email: privacy@celestialgrant.com Mail: Celestial Grant Privacy Team [Your Business Address]

Response Time: We'll respond to privacy inquiries within 30 days.

At Celestial Grant, protecting your privacy is part of our commitment to treating every customer with respect and care. Your trust is sacred to us.

Thank you for choosing Celestial Grant - where your privacy is protected as divinely as our designs.