Refund policy
CELESTIAL GRANT - RETURN & REFUND POLICY
Effective Date: June 25, 2025
OUR COMMITMENT TO YOU
At Celestial Grant, we want you to love every piece in your divine wardrobe. If for any reason you're not completely satisfied with your purchase, we've got you covered with our hassle-free return and refund policy.
RETURN WINDOW
30 Days - You have 30 days from the date of delivery to initiate a return for any reason.
WHAT CAN BE RETURNED
✅ ELIGIBLE FOR RETURN:
- Unworn items with original tags attached
- Unwashed garments in original condition
- Items in original packaging (if applicable)
- Defective or damaged items (we'll cover return shipping)
- Wrong size or color received
❌ NOT ELIGIBLE FOR RETURN:
- Items worn, washed, or altered
- Products damaged by misuse or normal wear
- Items without original tags
- Custom or personalized pieces (unless defective)
HOW TO INITIATE A RETURN
Step 1: Email us at returns@celestialgrant.com with:
- Order number
- Item(s) you want to return
- Reason for return
- Photos (if damaged/defective)
Step 2: We'll send you a prepaid return label within 24 hours
Step 3: Package items securely and attach the return label
Step 4: Drop off at any authorized shipping location
REFUND PROCESS
PROCESSING TIME:
- 5-7 business days after we receive your return
- Refunds processed to original payment method
- You'll receive email confirmation when refund is issued
REFUND AMOUNTS:
- Full refund of item price
- Original shipping costs refunded if item was defective/wrong item sent
- Return shipping is free with our prepaid labels
EXCHANGES
We currently process returns for refund only. To get a different size or color:
- Return your original item (full refund)
- Place a new order for desired item
- This ensures fastest processing and availability
DEFECTIVE OR DAMAGED ITEMS
If you receive a damaged or defective item:
- Contact us immediately at support@celestialgrant.com
- Include photos of the damage/defect
- We'll provide a prepaid return label
- Full refund + original shipping costs will be processed
- Expedited replacement available upon request
INTERNATIONAL RETURNS
International customers are responsible for return shipping costs unless the item was:
- Defective or damaged upon arrival
- Wrong item sent by our team
Original shipping costs are non-refundable for international orders unless we made an error.
LOST OR STOLEN PACKAGES
Before Delivery:
- We're responsible until delivery confirmation
- Full refund or replacement provided
After Delivery:
- Contact your local post office/carrier first
- We'll assist with carrier claims when possible
- Not responsible for packages stolen after delivery
CONTACT US
Questions about returns? We're here to help:
- Email: returns@celestialgrant.com
- Response time: Within 24 hours
- Hours: Monday - Friday, 9AM - 6PM CST
POLICY UPDATES
This policy may be updated periodically. Changes will be posted on this page with the effective date. Continued use of our website constitutes acceptance of any changes.
At Celestial Grant, your satisfaction is our priority. We believe in the quality of our divine streetwear and stand behind every piece we create.
Thank you for choosing Celestial Grant - where spiritual meets street.