Refund policy

CELESTIAL GRANT RETURN AND REFUND POLICY

Effective September 24, 2026

RETURN WINDOW

Returns may be requested within 30 days of the date your order was delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must:

• Be unworn and unwashed
• Show no signs of wear, damage, alteration, or odor
• Have all original tags attached
• Be returned in its original condition and packaging when applicable

Items that do not meet these requirements may be refused and returned to the customer.

HOW TO REQUEST A RETURN

Email support@celestialgrant.com with:

• Your order number
• The item you would like to return
• The reason for the return
• Photographs if the item arrived damaged, defective, or incorrect

Do not send an item back before receiving return instructions from us.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. Celestial Grant is not responsible for returns lost during transit.

REFUNDS

Once your return is received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method within 5 to 10 business days. Your bank or payment provider may require additional processing time.

Original shipping charges are nonrefundable unless the return resulted from an error by Celestial Grant.

EXCHANGES

We do not currently offer direct exchanges. To receive another size or color, return the original item for a refund and place a new order. Availability is not guaranteed.

DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, contact support@celestialgrant.com as soon as possible with your order number and clear photographs.

When the issue is confirmed, Celestial Grant will cover the reasonable return shipping cost and provide a refund or replacement, subject to availability.

INTERNATIONAL RETURNS

International customers are responsible for return shipping charges and any related customs costs unless the item arrived damaged, defective, or incorrect.

CONTACT

Questions about a return or refund can be sent to support@celestialgrant.com.